DELIVERY & RETURNS

DELIVERY

Most in-stock items will be shipped within 24 hours and received within 1-2 business days.

However, occasionally due to situations beyond our control some orders may take longer to be shipped and received.

Your order will be shipped by carriers such as DHL, UPS, FedEx and so on and will usually require a signature.

If you have any questions about our shipping, our customer service team will be happy to help, please send us an email at:

customerservice@valimare.com

SHIPPING COSTS

Shipping to US and Canada:

US and Canada delivery: $9.00

Shipping to the UK:

Free delivery on all orders

Shipping to Europe:

European delivery: £9.00

Shipping to Rest of World:

Rest of World delivery: $19.00

USA & Canada

All products are sent with shipping carriers such as DHL, UPS, FedEx etc., all of which require a signature. Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays or holidays). If your order is placed after 12 EST, it will be processed the next day and sent out for delivery to the day after. Orders placed on Friday after 12 EST, will begin processing on the following Monday. Most in-stock items will be shipped within 24 hours and received within 1-2 business days, however occasionally due to situations beyond our control some orders may take longer.

You will be notified if an item is out of stock. If you order items with different availability times, we will ship your order when your complete order becomes available. If you choose to have items shipped as they become available you will be billed for each. We do not ship on Saturdays and Sundays.

UK & Non-USA countries

Due to the value of the products purchased on this website all orders are sent by shipping carriers such as DHL, UPS, FedEx etc., all of which require a signature. Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays or holidays). If your order is placed after 2pm UK time, it will be processed the next day and sent out for delivery to the day after. Orders placed on Friday after 2 pm UK time will begin processing on the following Monday. Most in-stock items are shipped within 24 hours and will arrive to a UK address the next business day however occasionally due to situations beyond our control some orders may take longer. All orders to European and the rest of the world addresses are also sent by shipping carriers such as DHL, UPS, FedEx etc. however may take longer depending on Customs. Please note that we can only ship to business addresses in Russia and timescales may vary depending on location.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

Our Easy Returns Policy:

We hope you are completely satisfied with your VALIMARE purchase.

However, we understand you may wish to return an item, and we have a very easy returns process.

You can return an item:

- for a full refund (less postage costs) for any reason up to 14 days from the date of receipt

- for an exchange up to 28 days from date of receipt

Items must be returned in their original unused condition, with all labels intact.

Goods must be unworn and unwashed and where relevant, hygiene strips must be in place.

In the interest of hygiene, please wear underwear when trying on briefs and avoid make up coming into contact with underwear or clothing when trying them on. We may refuse to refund or exchange if it is clear this hasn't been done, and return the goods to you.

The cost of returning an item is the responsibility of the customer unless the return is a result of our error. We advise you to send your return via signed for or special delivery services.

How to return an item

1. Please email customerservice@valimare.com to request a refund or an exchange and we will provide instructions of how and where to return the item.

2. In order to prepare the item(s) for return, you can re-use the VALIMARE box(es) that your order was shipped in, place your item(s) inside and tape the box securely.

After we have received the returned items, we will process the refund in the same form of payment that you originally used.

We aim to process refunds and exchanges the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method.

Return Exceptions

Items that have been worn, used, soiled, altered, or missing hygiene strips or garment hang tags will not be accepted for return or exchange.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will still have to pay return shipping.

Faulty Item

In the unlikely event that something you have bought from us is faulty when it arrives then we'll be happy to replace it for you, please contact customer services quoting your order number, your name and address, details / image of the faults, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.

Wrong item received

If the item you received is not what you originally ordered, please contact customer services quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.

Discount codes & vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.

Payment Policy

Accepted Methods of Payment

We accept Visa and Mastercard Debit and Credit Cards. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to log in and review the amount shown before confirming your purchase.

Security

All credit and debit card payments are handled purely by Authorize.net, our payment gateway, via a secure server. The server utilises Secure Socket Layer technology to ensure your card details are safe at all times.

WORLDWIDE SHIPPING | EASY RETURNS

SWIMWEAR TOPS & BOTTOMS SOLD SEPARATELY

2018 VALIMARE